Refund and cancellation policy

Effective date: 28 September 2026.

Paid subscriptions are not yet open for purchase. This policy describes the planned paid service. Sandbox transactions do not involve real charges.

Automatic renewal refunds within 24 hours

You may request a refund within 24 hours after an automatic monthly or annual subscription renewal charge. Submit your request within this window; our response does not need to arrive within it.

Other eligible cases

Refunds may also be requested for duplicate charges, service failures or where applicable law requires a refund. These cases are not restricted to the 24-hour renewal window. We will review the affected charge and circumstances with you and the payment provider.

First purchases and Paddle protections

We do not offer an additional unconditional 14-day refund promise for first-time subscriptions. This does not remove statutory withdrawal or refund rights or any Paddle protections.

For Paddle transactions, its Refund Policy and Buyer Terms apply. Paddle may grant refunds under its rules beyond our 24-hour renewal window. Greater protections provided by those rules or mandatory law take precedence.

How to request

Email maliao4639@gmail.com with your purchase email, transaction or receipt reference, charge date and reason. Do not send your full card number, password or security code. For Paddle purchases you may also use Paddle buyer support. Refunds go through the payment provider; timing depends on the provider and bank.

Canceling renewals

Once paid subscriptions are available, cancel through the billing portal or contact support before the next renewal. Cancellation stops future renewals and normally preserves access until the paid period ends. Cancellation alone is not a refund request; tell us separately if you want a refund. A full refund may end the paid access associated with that charge.