Terms of service

Effective date: 28 September 2026.

Operator and service

Customer Service Bot is operated by 徐俊文 (Xu Junwen), an individual operator in mainland China. Contact us at maliao4639@gmail.com.

We provide an AI customer-support widget using merchant-supplied FAQs and policies, a merchant dashboard and saved inquiries for manual follow-up. AI output can be inaccurate; merchants remain responsible for their information and customer decisions. The service does not access order systems or take actions on behalf of stores. We do not guarantee uninterrupted availability or that every question can be answered.

Your account and content

Provide accurate account information, protect your credentials and report unauthorized access. Only upload content you have permission to use. You retain rights to your content and permit processing needed to provide the service. Merchants must give visitors appropriate privacy information and obtain any legally required permissions.

Do not use the service for unlawful content, fraud, impersonation, harassment, unauthorized access or disruption. Do not enter passwords, full payment details, identity documents or other unnecessary sensitive information into chat.

Plans and subscriptions

Only the free plan is currently available. Our pricing page describes planned paid prices and allowances. When available, subscriptions will be charged in advance and renew monthly or annually until canceled. Checkout will show applicable taxes and the final charge. Cancel through the billing portal or contact support before renewal. Cancellation normally preserves access until the paid period ends; a full refund may end associated paid access.

For purchases processed by Paddle, Paddle acts as merchant of record. Its Buyer Terms and Refund Policy also apply to the payment transaction. Live payments are not currently enabled.

Refunds and your rights

See our refund policy. Nothing here excludes mandatory consumer rights, remedies for service failures or applicable Paddle refund protections.

Suspension, deletion and changes

We may restrict access to address misuse, security incidents or material violations. Contact support about access issues or account deletion. Deletion does not itself cancel a subscription; cancel paid subscriptions separately before requesting deletion. Our privacy policy explains data retention.

We may update these terms as the service changes and will show the revised date. Material changes affecting paid subscribers will be communicated before taking effect where required. Contact support with questions or complaints.