Usage and billing

Usage counts AI replies, not whole conversations. Allowances reset on the first day of each UTC month and do not roll over. Annual Pro and Growth still include that monthly allowance. Free stays $0 when you switch to annual billing: 100 replies a month, policy FAQ answers, storefront chat, and email capture. Free does not include order lookup.

Pro is $21 a month or $205 a year for 500 replies, with order lookup and return or exchange eligibility. Growth is $56 a month or $540 a year for 2,000 replies, with the same lookup and eligibility as Pro. Lookup is read-only. It does not change the order, create a return or exchange, or issue a refund.

Independent stores subscribe here. Shopify stores choose the same three plans in the app. The price and any tax are shown before you pay. Refund policy