Store information
Your assistant uses this information as the source of truth for store policies.
FAQ
Common questions and their answers. The assistant uses these first.
Draft answers stay inactive until you fill them in and save. Blank drafts are not used.
Plan and usage
Current tier and how many replies you've used this month. Resets on the 1st.
Support contact and order requests
Pro and Growth can look up an order with its order number and checkout email, and check whether an item can be returned or exchanged. Growth has the same checks as Pro. Free does not include order lookup. The check cannot change the order or create a return, exchange, or refund. Use a real support mailbox; Shopify installation accounts have no deliverable account mailbox.
Sender configured: Unknown
Recipient configured: Unknown
Use {support_email} to insert your support address. New support questions are queued for at most one summary email per hour. Delivery requires a configured mail sender and a real support mailbox.
Upgrade
Plan management options for non-Shopify websites appear here. Installed from Shopify? Manage your plan in Shopify.
Embed snippet
For non-Shopify websites, paste this into your storefront HTML. Shopify merchants should install the ShopReply app and enable ShopReply chat in their theme editor’s App embeds.
Questions handed off to you
Repeated questions are grouped within the most recent 200 records. Counts cover only those records; originals are retained.
- Knowledge reviewed
- Widget installed
- AI turned on
- Try a real chat from your store